Step2 Outdoor water activity - Pump & Splash Shady Oasis

Return & Refund Policy

At Get Deals Canada, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, you can return the items within 7 business days from the date your order was received.

Return Conditions

• Damaged or Faulty Items: If the product is faulty or damaged upon arrival, we will cover the cost of return shipping and issue a full refund or replacement once the item is received and inspected at our warehouse.
• Non-Faulty Returns: If the product is in working condition and you simply changed your mind, you will be responsible for the return shipping fee. Returns will only be accepted if the item is unused, in its original packaging, and in resalable condition.

Opened or Used Items

• Non-Refundable Items: Items such as baby care products, tissues, and similar personal care products cannot be returned once opened or used, for hygiene and safety reasons.
• Restocking Fee: If the item has been opened or used and is not defective, a restocking fee of 15% of the selling price will be applied.

Refund Process

Once your return is received and inspected in our warehouse, we will process your refund. Refunds will be issued to the original payment method within 3-5 business days.

Refund Process:

• Once your returned item is received and inspected at our warehouse, we will process your refund.
• Refunds will be issued within 3-5 business days after inspection and approval.
• Refunds will be issued to the original method of payment used at checkout.

How to Return an Item:

1. Contact our customer support team to initiate the return process. Email us at info@getdeals.ca
2. Pack the item securely and ship it back to us.
3. Once we receive and inspect the item, we will notify you of the refund approval.

Please note: We are not responsible for any return shipping costs for non-defective items, and we recommend using a trackable shipping method for returns to ensure your items reach us safely.